01 Introduction & Policy Scope
Welcome to the fortuna Privacy Policy. This document transparently explains how our platform collects, processes, stores and protects your personal information when you use the website, mobile app or any services offered by fortuna.
This policy applies to all users of the fortuna platform, including unregistered visitors, registered members, VIP programme participants and anyone who interacts with our customer support channels. By using the fortuna platform, you agree in full to the terms set out in this Privacy Policy.
We believe transparency is the foundation of trust. That is why we have written this policy in plain language so every player in Malaysia knows exactly what rights and protections they have when playing with us.
02 Information We Collect
Fortuna collects information from various sources to ensure a smooth, secure and personalised user experience. We only collect information that is genuinely necessary to deliver our services effectively.
Information You Provide Directly
- Account information: Full name, date of birth, email address, mobile number, and password upon registration.
- KYC verification documents: Copies of MyKad, passport or driving licence for identity verification purposes.
- Financial information: Bank account details, digital wallet account numbers (DuitNow, Touch 'n Go) and transaction history for deposits and withdrawals.
- Support communications: Records of live chat conversations, emails and support tickets you submit to our team.
Automatically Collected Information
- Technical data: IP address, browser type, operating system, screen resolution and app version.
- Game session data: Records of wagering, wins, losses, session duration and game history for audit and compliance purposes.
- Location data: General location based on IP address for region verification and fraud prevention purposes.
- Cookies and tracking technologies: Session cookies, preference cookies, and analytics cookies to enhance platform performance and experience.
| Data Types | Primary Purpose | Retention Period |
|---|---|---|
| Account Information | Identity verification & account access | Throughout active account + 5 years |
| KYC Documents | Legal compliance & AML | 7 years after account closure |
| Transaction Records | Financial audit & payment verification | 7 years |
| Game Session Data | Game audit & dispute resolution | 3 years |
| Technical Logs | Security & fraud prevention | 12 months |
| Analytics Cookies | Platform improvements | 13 months |
03 How We Use Your Information
All information we collect is used for pre-defined and legitimate purposes. fortuna does not use user data for any purpose beyond the scope described here without obtaining your consent first.
Platform Operations Purpose
- Process account registration, login, and KYC identity verification.
- Process deposits, withdrawals, and all financial transactions securely.
- Provide access to over 1,200 slot games, live casino, sports betting, and fish shooting games.
- Manage the VIP program, bonuses, promotions, and loyalty rewards.
- Provide efficient and responsive customer support.
Security & Compliance Purpose
- Detect and prevent fraud, money laundering, and other illegal activities.
- Fulfil applicable legal and regulatory compliance obligations.
- Verify that users meet the minimum age requirement of 18 years.
- Support responsible gaming programs including deposit limits and self-exclusion.
Service Improvement Purpose
- Analyze usage patterns to improve platform design and functionality.
- Send important service communications related to your account.
- Notify you about the latest promotions and offers (with your consent).
04 Data Sharing & Disclosure
Fortuna does not sell, rent or trade your personal information to third parties for their own marketing purposes. However, in the course of operating our platform, there are certain situations where your information may be shared with trusted parties.
Third-Party Service Providers
We share necessary information with service providers who help us operate the platform, including:
- Payment providers: DuitNow, FPX and Touch 'n Go to process financial transactions securely.
- KYC verification services: Approved biometric and OCR technology providers for verifying player identity.
- Game software providers: Licensed gaming companies that provide slots, Live Casino and other game content on our platform.
- Analytics services: Platform analytics tools to help us understand and improve the user experience.
All third-party providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with fortuna's instructions.
Disclosures Required by Law
Fortuna may disclose your personal information when required by law, court order or direction from a lawful enforcement authority. This includes cooperation with investigations related to money laundering, fraud or other financial crimes.
05 Cookies & Tracking Technologies
The fortuna platform uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance user experience and analyse usage patterns. The following are the types of cookies we use:
Types of Cookies Used
- Essential cookies: Required for core platform functions such as login session authentication, security and navigation. These cookies cannot be disabled.
- Preference cookies: Save your settings such as preferred language, wagering limits, and display preferences so you do not need to reset them each time you login.
- Analytics cookies: Collect information on how you use the platform to help us improve performance and design. This data is collected in aggregate and does not personally identify you.
- Security cookies: Detect suspicious activity, prevent unauthorized access, and protect your account from external threats.
Managing Your Cookies
You can manage or disable non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the fortuna platform. Essential cookies cannot be disabled as they are required for security and core platform operations.
06 Data Security
Protecting your personal data is fortuna's top priority. We consistently invest in security infrastructure and follow industry best practices to ensure your data remains safe at all times.
Technical Security Measures
- 256-bit SSL encryption for all data in transit.
- AES-256 encryption for all sensitive data stored at rest (at-rest encryption).
- Two-factor authentication (2FA) is available for all user accounts.
- Real-time security threat monitoring 24 hours a day, 7 days a week.
- Regular penetration testing by independent security experts.
- Layered access controls — only authorized personnel can access sensitive user data.
Operational Security Measures
- All fortuna staff who handle user data undergo regular privacy and security training.
- Internal access to user data is logged and strictly audited.
- Strong password policies are enforced across all internal systems.
07 Your Rights as a User
As a fortuna platform user, you have important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights promptly and without any obstacles.
To exercise any of the above rights, contact our customer support team via live chat. We are committed to processing your request within 30 business days. No fees are charged for reasonable requests.
08 Children's Privacy
The fortuna platform is a gaming service restricted to individuals aged 18 and above. We do not knowingly collect, process or store any personal information from individuals under the age of 18.
If we find that we have collected personal data from an individual under the age of 18 without valid parental consent verification, we will take immediate steps to delete that information and close the associated account. If you believe a child has registered an account with fortuna, please contact our support team immediately.
09 Links to Third-Party Websites
The fortuna platform may contain links to third-party services such as game providers or payment partners. When you access these external websites or services, fortuna's privacy policy no longer applies. We encourage you to read the privacy policy of each website you visit separately.
Fortuna is not responsible for the privacy practices or content of third-party websites. Links provided are solely for user convenience and do not imply our endorsement or approval of the content or policies of those websites.
10 Privacy Policy Amendments
Fortuna reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to users via their registered email or in-platform notification at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the latest version of our policy. We encourage you to review this page periodically. Continued use of the fortuna platform after policy changes are published will be considered your acceptance of the amended policy.
11 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is available to assist you 24 hours a day, 7 days a week.
You may also refer to the page Frequently Asked Questions (FAQ) us for answers to frequently asked privacy questions. For issues requiring immediate attention regarding account security, please use the live chat function within our platform for the fastest response.
We are committed to responding to all privacy-related inquiries within 2 business days and will make every effort to resolve any issues raised in a fair and transparent manner.