01 Acceptance of Terms and Conditions
By registering an account, logging in or using any service provided by fortuna ("Platform"), you hereby acknowledge that you have read, understood and agree to be bound by all Terms and Conditions stated in this document, along with our Privacy Policy and Responsible Gaming Policy, which are also considered part of this agreement.
If you do not agree with any part of these terms, you are not permitted to use the fortuna platform. Continued use of the platform following any amendment to the terms constitutes acceptance of the revised terms. fortuna reserves the right to change, add, or amend any part of these terms at any time without prior notice.
02 Eligibility & Account Registration
Fortuna services are available only to individuals who meet the following eligibility requirements:
- At least 18 years old or the higher legal age limit under the laws of your region.
- Not a resident or citizen of any country that prohibits online gambling under its local laws.
- Having full legal capacity to enter into binding agreements.
- Not currently under a self-exclusion period imposed by fortuna or any regulatory body.
Registration Process
Each user is only permitted to register one account only. Registering more than one account (multiple accounts) is a serious violation of these terms and may result in the termination of all accounts and forfeiture of associated balances. During registration, you are required to provide accurate and truthful information including your full name, date of birth, email address and mobile number.
Identity Verification (KYC)
Fortuna employs a Know Your Customer (KYC) identity verification process, which is mandatory before the first withdrawal is processed. Accepted documents include a valid MyKad, passport or Malaysian driving licence. The verification process uses OCR technology and is typically completed within 10 minutes. fortuna reserves the right to request additional documents such as bank statements or utility bills for address verification purposes if necessary.
03 Deposits, Withdrawals & Payments
Fortuna supports a variety of payment methods suited for Malaysia players, including DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet and selected cryptocurrencies. All financial transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.
Transaction Limits
- Minimum deposit: RM10 per transaction
- Maximum daily deposit: RM50,000 (adjustable for VIP members)
- Minimum withdrawal: RM30 per request
- Maximum daily withdrawal: RM30,000 (standard); higher limits for VIP members
Withdrawal Processing Time
Withdrawal requests that have passed security checks are processed and credited to your bank account or digital wallet within 5 minutes. In certain cases requiring additional review, such as incomplete KYC verification or security flags, processing may take up to 24 hours. fortuna is not responsible for any delays caused by the bank or third-party payment providers.
Currency & Fees
Fortuna does not charge any processing fees for standard deposits and withdrawals. However, your bank or payment provider may impose their own charges. Should any currency exchange rate differences arise for international transactions, the applicable prevailing rate will be used and fortuna bears no responsibility for any currency exchange losses.
04 Bonuses, Promotions & Wagering Requirements
Fortuna offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly rebates, cashback rewards and special promotions for VIP members. Each bonus is subject to specific terms and conditions stated on its respective promotions page.
Wagering Requirement
Most bonuses offered by fortuna come with wagering requirements. This means the bonus amount (or the bonus plus deposit amount, depending on the bonus type) must be turned over a specified number of times through actual betting before the amount can be withdrawn. The wagering requirement applicable to each bonus is clearly stated on the promotions page. For example, a bonus with a 30x requirement means you must place bets totalling 30 times the bonus value before any withdrawal is permitted.
General Bonus Rules
- Each user is eligible to receive the welcome bonus once only.
- Bonuses cannot be transferred between accounts or directly converted to cash.
- If a withdrawal is requested before the wagering requirements are met, the bonus and any winnings derived from that bonus will be automatically voided.
- Fortuna reserves the right to void any bonus suspected of being obtained through abuse, multiple account usage or betting strategies designed to meet wagering requirements without genuine risk (e.g., placing opposing bets on both sides of a match).
- Any bonus erroneously credited by the system will be reversed without prior notice.
05 Game Rules & Betting
All games available on the fortuna platform use a Random Number Generator (RNG) that has been verified and certified by independent third-party audit bodies. The RTP (Return to Player) value and volatility information for each game can be found on the respective game pages.
Game Results
The results of all games are final. In the event of a dispute regarding a game result, fortuna's server records shall serve as the final reference. fortuna is not responsible for any losses arising from internet connection disruptions or technical issues on the user's end during an active gaming session.
Sports Betting
Fortuna's sports betting section offers pre-match markets and live betting for over 30 sports. All odds are subject to change until a bet is confirmed. Confirmed bets cannot be cancelled. fortuna reserves the right to void any bet accepted in error (clearly incorrect odds) or under exceptional technical circumstances. More information on sports betting rules is available on the Betting.
Betting Limits
Fortuna sets minimum and maximum betting limits for each game and betting market. These limits may vary between games and membership tiers. VIP members enjoy higher betting limits compared to standard members. fortuna reserves the right to change betting limits at any time without prior notice.
06 User Conduct & Prohibitions
To maintain a safe, fair, and enjoyable gaming environment for all users, fortuna strictly prohibits the following activities:
- Opening or using more than one account (multiple accounts), whether directly or through another person.
- Using any automated software, bots, scripts, or artificial mechanisms to influence game outcomes or gain an unfair advantage.
- Transferring funds between player accounts to circumvent bonus wagering requirements.
- Abusing the bonus system through arbitrage betting strategies or other methods designed to generate risk-free profits.
- Using the platform for any illegal activity, including money laundering or financing unlawful activities.
- Impersonating another user or fortuna staff.
- Sending obscene, threatening, or harassing content through customer support channels.
07 Account Suspension & Closure
Users may close their fortuna account at any time by contacting our customer support team via live chat. Before the account closure is processed, any remaining balance will be processed for withdrawal once KYC verification is complete and there are no outstanding bonus wagering requirements.
Suspension by fortuna
Fortuna reserves the right to suspend or terminate any user's account at any time without prior notice if:
- There is evidence or reasonable suspicion that the user has violated any term in this document.
- The user is unable to fulfil the KYC verification request within the stipulated timeframe.
- The account is suspected of being used for fraudulent activity or money laundering.
- There is a directive from a law enforcement body or relevant authority.
Self-Exclusion
As part of fortuna's commitment to responsible gaming, users may apply for self-exclusion for a period of 30 days, 90 days, 6 months, 1 year, or permanently. During the self-exclusion period, users will be unable to log in to the platform, receive any promotional communications, or open a new account. Self-exclusion requests cannot be reversed during the chosen period. Further information is available on the Responsible Gaming.
08 Liability Limits & Disclaimer
Fortuna provides its platform on an "as is" and "as available" basis without any guarantees or warranties, whether express or implied. fortuna makes no guarantee that the platform will operate without interruption, be error-free or be free from viruses or other harmful components.
To the extent permitted by applicable law, fortuna, its directors, officers, employees, agents, or affiliated companies shall not be liable for any direct, indirect, incidental, special, or consequential loss arising from the use of this platform, including but not limited to:
- Financial losses resulting from gambling activity.
- Losses resulting from technical failures, server outages or internet connection issues.
- Losses resulting from unauthorised access to your account due to your own negligence.
- Delays in transaction processing caused by third parties.
09 Privacy & Data Protection
Fortuna is committed to protecting the privacy and personal data of all its users. How we collect, use, store and disclose your personal information is explained in detail in our Privacy Policy which forms part of this agreement.
By using the fortuna platform, you agree to the processing of your personal data in accordance with our Privacy Policy. You have the right to access, correct or request deletion of your personal data by contacting our support team.
10 Applicable Law & Dispute Resolution
These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where fortuna is registered and operates. Any dispute arising from or relating to the use of this platform shall be resolved through the following process:
- First tier: Contact the fortuna customer support team via live chat to resolve disputes directly.
- Second tier: If not resolved within 14 days, the dispute may be escalated to the fortuna management team via official email.
- Third tier: If still unresolved, the dispute will be referred to a jointly appointed independent arbitration body.
Any legal claim filed against fortuna must be submitted within 12 months of the date of the event giving rise to the claim. Claims filed after this period will not be accepted.
11 Terms Amendment and Notice
Fortuna reserves the right to amend, update or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this page. For material changes, fortuna will endeavour to notify users via registered email or in-platform notification at least 7 days before the amendment takes effect, subject to operational and legal requirements.
Continued use of the fortuna platform following any amendments constitutes your acceptance of the revised terms. If you do not agree with the amendments, you must stop using the platform and close your account.
12 Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions, we encourage you to contact the fortuna customer support team, available to assist you 24 hours a day, 7 days a week.
You may also refer to the Frequently Asked Questions (FAQ) which contains answers to the most frequently asked questions by fortuna players. Our team is always ready to provide further clarification on any term you do not understand.